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Draft — pending lawyer review
مسودة — بانتظار مراجعة المحامي
This text is an early draft that a lawyer has not reviewed yet, and it may change before launch. Questions: info@oai.sa

Refund Policy

This Policy explains when you can get back what you paid for credits in Dalni, and how to ask. It is part of the Terms and Conditions.

Credits are bought in one-time packs. It is not a subscription and nothing renews automatically. We show you the full price in Saudi riyals before you pay, and the receipt states whether VAT was charged.

Credits can only be used inside Dalni — for example, an AI answer or preparing a complaint text. They have no cash value and cannot be transferred or given as a gift.

You pay on the payment provider's page; your card details never reach us. The credits are added to your account once the payment is confirmed, and you get a receipt by email, which you can also find in Account.

You were charged but the credits were not added: we add the credits or refund the full amount, as you prefer.

You paid twice for the same pack by mistake: we refund the duplicate payment in full.

A pack you have not used at all: we refund it in full if you ask within [7] days of buying it [period — to be reviewed by the lawyer under the E-Commerce Law].

A pack you have partly used: we refund the part that matches the unused credits [rule — to be reviewed by the lawyer].

Credits were taken but no answer reached you because of a fault on our side: we put the credits back in your account.

Credits already used for answers or complaint texts you received, credits lost by deleting your account, and the free welcome credits [to be reviewed by the lawyer].

We never take credits for prepared answers, for a question we could not answer, or for an urgent warning.

Write to info@oai.sa from the email address on your account, with the receipt number and the reason. Never send your card details.

We refund the amount to the same payment method through the payment provider, and remove the matching credits from your balance. How long it takes to reach your bank account depends on your bank [usual time — to be confirmed with the payment provider].

We reply to your request within [5] working days.

Credit validity: [period — to be set by the lawyer].

Questions about payments or refunds: info@oai.sa