Responsible authority: Saudi Central Bank (SAMA)

A problem with your bank? Where to complain

Sources last checked: 10 October 2026

Complain to your bank first, then to SAMA (SAMA Cares) for free. Fraud, fees and ATM answers, step by step from official sources.

Common questions answered from official sources. Tap your question to see the steps.

• How do I complain about my bank?

  Complain to your bank first. If it does not fix the problem, file a free complaint on the Saudi Central Bank portal.

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• Money left my account and I did not do it. What should I do?

  Call your bank's free number right away. Report the transaction you did not make.

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• My bank charged me a fee I did not agree to. What can I do?

  Your bank must get your approval before any fee. Object to your bank first. If it does not fix the problem, complain to the Saudi Central Bank.

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• I used an ATM or paid by card, the transaction failed, but the money was taken. What should I do?

  Report it to your bank quickly. The bank must handle wrong or incomplete mada transactions within 2 business days from the transaction date.

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• My problem with my bank was not solved. How do I file a case with the Banking Disputes Committee?

  The Banking Disputes Committee decides banking disputes between banks and their customers. You file the case online on the website of the General Secretariat of the Committees for Banking and Financial Disputes and Violations, with the unified form for your type of dispute and your papers.

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