Responsible authority: Insurance Authority (IA)

A medical or car insurance problem? Where to check and complain

Sources last checked: 10 October 2026

Check your medical insurance for free, see what third-party car insurance covers, and complain about an insurer to the Insurance Authority.

Common questions answered from official sources. Tap your question to see the steps.

• How do I check my medical insurance?

  You can check it for free and instantly with the “Health Insurance Information Inquiry” service on the Insurance Authority website. It shows your health insurance status, whether it is valid, and the insurance company that issued the policy.

  Read the steps

• My insurer refused or delayed my treatment approval. Where do I complain?

  Complaints about a health insurance company now go to the Insurance Authority: health insurance powers moved to it from the Council of Health Insurance on 4 March 2024. Complaints about a hospital or clinic go to the Council of Health Insurance.

  Read the steps

• How do I complain about an insurance company to the Insurance Authority?

  File it for free with the “Complaint against an insurance company” service on the Insurance Authority website, or call toll-free 8001240551. The Authority takes insurance complaints, including health and motor insurance.

  Read the steps

• What does third-party car insurance cover?

  Third-party car insurance (compulsory motor insurance) covers what you must pay others when your car causes an accident inside Saudi Arabia: their injuries, damage to their property and their expenses, up to SAR 10 million. It does not cover damage to your own car.

  Read the steps