Responsible authority: Ministry of Health (MOH)

A problem with a hospital or clinic? Complain to MOH

Sources last checked: 10 October 2026

Complain to MOH on the free number 937, know your patient rights, and check a sick leave on Seha.

Common questions answered from official sources. Tap your question to see the steps.

• How do I complain to the Ministry of Health about a hospital or health centre?

  Call 937, the Ministry of Health's free number, open 24/7, or file the complaint on the 937 digital portal. You get the complaint number by text message, and the average time to solve it is 3 working days.

  Read the steps

• Where do I complain about a private hospital or clinic over service or prices?

  The Ministry of Health oversees and supervises private health facilities, so file your complaint on 937 or its channels. In a private facility, you have the right to see the prices and know the expected cost before treatment starts.

  Read the steps

• How do I check or verify a sick leave on the Seha platform?

  Use the sick leave inquiry page on the Seha platform. It asks for the “Service code” together with the “ID / Iqama number”, then shows the leave details. You can also see your sick leaves in the Sehhaty app.

  Read the steps

• What are my rights as a patient, and how do I report a medical error?

  Your rights include knowing your diagnosis, your treatment options, their side effects and alternatives, and filing a complaint and getting a reply. If you think a medical error harmed you, file a complaint with the Ministry of Health on the free number 937 or on the 937 digital portal; the 937 centre receives all complaints.

  Read the steps