Ask out loud. We'll guide you.

No. Dalni is an independent service by O AI, not a government website. It doesn't speak for any government body, and it isn't linked to any government service with a similar name. We explain the steps from the official pages and give you their links, so you can check them yourself.

Reading the topic pages is free and needs no sign-in. To ask Dalni, you sign in with your email, and every new account gets 5 credits free, once per email address. Prepared answers are free, and so are "couldn't find it" replies and safety and urgent warnings. An AI answer uses 1 credit, taken only when the answer reaches you, and writing your complaint uses 3 credits. You buy credits with a single payment; it isn't a subscription. Links to the official websites are always open to you.

No. To ask Dalni, all you need is to sign in with your email and a 6-digit code we send to it, and the topic pages are open to read without signing in. We never ask for your national ID or iqama number, or your Absher or Nafath login, and your Dalni account isn't linked to any government account. When you apply yourself on an official website, that website may ask you to sign in its own way.

From official government pages, such as the Saudi Central Bank and the Ministry of Commerce. The answers to common questions are prepared in advance from their official pages, every number in them is taken from the page, and they are marked "Prepared from the official page". We may also answer other questions with an AI summary built from passages quoted from official pages we keep, but no one has reviewed the summary itself, and it is marked "AI summary of these sources". In some topics the AI writes the summary from the prepared answers, and it is also marked "From Dalni's guide". Each answer shows the source link and the date it was last checked. We don't guess: if we can't find the answer, we say so and point you to the national portal, my.gov.sa. Rules can change, so always confirm on the official page.

No. Dalni explains the steps and gives you a button to the right official website, and you submit the complaint yourself. If you like, we prepare a complaint letter from your own words, with blanks for you to fill in, such as the date and the company's name; then you copy and paste it on the official website (this uses credits). We never send anything about you to any government body, and we never sign in to any government website for you.

We keep your email address, your name if you add it, and your chats so you can find them in "My chats": your questions and their answers, the complaints we write for you, and your ratings of answers. We also keep your credits and your purchase history. If you type a number that looks like an ID or iqama number, we hide it before saving. You can delete your account from "Account" at any time: we delete your chats, any unused credits are lost, and we keep your purchase records, with nothing that identifies you, for as long as accounting rules require, and a one-way fingerprint of your email so the welcome credits are never given twice. Deleting is final and can't be undone.

On many phone browsers, yes, once you're signed in. Tap the microphone button and let your browser use it; we only ask when you tap. Your browser's or device's speech service turns your voice into text, and the company behind your browser or device may process it to do so. Only the text reaches Dalni, never the recording. If your browser can't take voice, we tell you, and you can type instead; the answer is the same. The Listen button reads the answer aloud if your device supports reading aloud.

For now: complaints, your rights and some common procedures in nine topics: Bank, Phone & internet, Flights, Rent, Shopping, Work, Insurance, Health, and Fines & transport. Each topic has common questions answered from official sources. If you ask about something else, we tell you plainly that we couldn't find it, and point you to the national portal, my.gov.sa. If it is about a government service whose official platform we know, we show you that platform, its link and the path to follow, from a list we prepared from the official websites.