Responsible authority: Communications, Space & Technology Commission (CST)

A problem with your phone or internet company?

Sources last checked: 10 October 2026

A problem with stc, Mobily, Zain or another provider? Complain to it first; after 5 days with no fix, escalate free to CST. Steps from official sources.

Common questions answered from official sources. Tap your question to see the steps.

• My phone or internet bill has a wrong charge. How do I dispute it?

  You have the right to dispute any charge on your bill. Complain to your company first, within 60 days of the bill date.

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• My internet is slow or the service is down. Where do I complain?

  Complain to your company first. If the problem is not fixed within 5 days, escalate the complaint to CST.

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• I want to cancel my plan, or the company did not keep to the contract. What do I do?

  The company must keep to the contract. Ask it to cancel, or complain to it first. If the problem is not fixed, escalate the complaint to CST.

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• The company did not solve my complaint. How do I escalate it to CST?

  Escalate your complaint to CST if 5 days pass with no fix, or if it was closed without a fix. Escalation is free. Do it within 180 days of the closure or of the end of the 5 days.

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• What is the CST phone number, and how do I contact CST about my complaint?

  The call centre number of the Communications, Space and Technology Commission (CST) is 19966. To escalate a complaint, use the Telecom Complaints Escalation service on the CST website, after you complain to your company first.

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