Responsible authority: General Authority of Civil Aviation (GACA)

A problem with your flight? Your rights

Sources last checked: 10 October 2026

Flight delayed, cancelled or bag lost? Know your rights under GACA rules. Complain to the airline first, then escalate to GACA after 7 days.

Common questions answered from official sources. Tap your question to see the steps.

• My flight was delayed. Do I get compensation?

  If your flight arrives 3 hours late or more, you get money as compensation. This does not apply in force majeure cases.

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• The airline cancelled my flight. What are my rights?

  You have two choices: another flight, or cancel the booking and get all your money back plus compensation. The compensation depends on when they told you.

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• My bag was lost, delayed or damaged. What do I do?

  Report it at the airport baggage desk right away. The airline must compensate you if your bag is lost, late or damaged.

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• How do I complain about an airline?

  Complain to the airline first. If it is not solved within 7 days, escalate it to the General Authority of Civil Aviation on its website.

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• The airline denied me boarding because the flight was overbooked. What are my rights?

  If you are denied boarding because of overbooking, you can choose: another flight on the same airline or another airline at no extra cost to you, or cancel the contract and get back the value of the unused part of the ticket plus compensation equal to 200% of that value. The airline does not owe denied-boarding compensation if it gives you another flight within 2 hours of the original departure time.

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