All topics and common questions
Pick your question. Every answer comes from official pages, with the source link and the date it was last checked.
Bank
Responsible authority: Saudi Central Bank (SAMA)
- How do I complain about my bank?
- Money left my account and I did not do it. What should I do?
- My bank charged me a fee I did not agree to. What can I do?
- I used an ATM or paid by card, the transaction failed, but the money was taken. What should I do?
- My problem with my bank was not solved. How do I file a case with the Banking Disputes Committee?
Phone & internet
Responsible authority: Communications, Space & Technology Commission (CST)
- My phone or internet bill has a wrong charge. How do I dispute it?
- My internet is slow or the service is down. Where do I complain?
- I want to cancel my plan, or the company did not keep to the contract. What do I do?
- The company did not solve my complaint. How do I escalate it to CST?
- What is the CST phone number, and how do I contact CST about my complaint?
Flights
Responsible authority: General Authority of Civil Aviation (GACA)
Rent
Responsible authority: Real Estate General Authority (REGA) – Ejar platform
Shopping
Responsible authority: Ministry of Commerce
Work
Responsible authority: Ministry of Human Resources and Social Development (HRSD)
- My employer has not paid my salary. What do I do?
- How is my end-of-service benefit calculated?
- I have a contract dispute with my employer. Where do I go?
- How do I file a labour complaint (amicable settlement)?
- My employer ended my contract without a legitimate reason. What does Article 77 of the Labour Law say?
- I was dismissed under Article 80 of the Labour Law. When is this allowed and what can I do?
- My employer does not pay my salary. When may I leave work and keep my rights under Article 81 of the Labour Law?
- My employer ended my contract during the probation period. What does the Labour Law say (Article 53)?
Insurance
Responsible authority: Insurance Authority (IA)
Health
Responsible authority: Ministry of Health (MOH)
Fines & transport
Responsible authority: Transport General Authority (TGA)
Different question? Ask Dalni
Sign in, then type your question or ask by voice. Prepared answers are free.