How do I file a Ministry of Health (937) complaint about a hospital or health centre?

Call 937, the Ministry of Health's free number, open 24/7, or file the complaint on the 937 digital portal. You get the complaint number by text message, and the average time to solve it is 3 working days.

Steps

1. Call 937, the Ministry of Health's free number, open 24/7. From outside Saudi Arabia, call 00966920005937.
2. Or file the complaint on the 937 digital portal on the Ministry of Health website, in the Sehhaty app, on WhatsApp at 920005937, by email to 937@moh.gov.sa, or through the Contact Us form on the Ministry website.
3. On the 937 digital portal (Ministry website: “Let me help you”, “Call Center”, “937 Services”): press “Login” and sign in through the National Single Sign-On (Nafath), then choose “Reports and Complaints” (البلاغات والشكاوى) and “Add new report” (إضافة بلاغ جديد). Choose “Yes” if the complaint is about you, then “Next”, write the details and press “Send complaint” (ارسال الشكوى).
4. Explain your problem and give the information asked for. If something is missing, the Ministry contacts you; if you do not answer, a text message asks you to complete it within 3 working days so the complaint is not closed.
5. Keep the complaint number you get by text message.
6. The average time to solve a complaint is 3 working days. You are told the result, and you get a text message when the complaint is closed.
7. To follow up: sign in on the 937 digital portal and choose “Reports and Complaints”. If more than 24 hours have passed and the complaint is still open, press “Details”, then “Follow-up” (المتابعة).
8. If the complaint was closed without a fix, press “Details”, then “Reopen” (إعادة الفتح) on the same portal, or ask to reopen it through any official channel, within 30 days of the closing message.