Beta · An independent service by O AI — not a government website or legal advice

How do I file a commercial complaint against a store or shop?

Prepared from the official page

File the report for free in the Ministry of Commerce's Balagh Tejari app. The service takes 7 working days. For help, call 1900.

Steps

  1. Download the Balagh Tejari app from the Ministry of Commerce apps page.
  2. Sign in to the app with Nafath.
  3. Tap “New report”.
  4. Choose “Online store” or “Shop”, then write the problem.
  5. Attach the invoice and photos, then tap “Submit report”.

Have ready:

  • Invoice or payment receipt
  • Photos of the product or problem
  • Store link and order number (for online stores)
  • Your complaint number with the store (if any)
Apply on the official website(opens in a new tab)Ministry of Commercemc.gov.sa

Official sources (3)

mc.gov.saReceiving a Commercial ComplaintLast checked: 7 October 2026(opens in a new tab)mc.gov.saSettling the complaintLast checked: 7 October 2026(opens in a new tab)mc.gov.saHandling the consumer reportLast checked: 7 October 2026(opens in a new tab)

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

All “Shopping” questions

Different question? Ask Dalni

Sign in, then type your question or ask by voice. Prepared answers are free.