I paid an online store but my order did not arrive. What can I do?

If the store is more than 15 days late from the purchase date, you can cancel the order and get back what you paid. This applies if you did not agree with the store on another date. 1. Check the purchase date and the delivery date of your order. 2. Ask the store to cancel the order and return your money. 3. If the store does not reply, open the Balagh Tejari app. 4. Tap “New report” and choose “Online store”. 5. Attach the invoice and order number, then send the report.

Online order never arrived? What to do

I paid an online store and my order never came. How do I complain?

Sources last checked: 7 October 2026

Prepared from the official page

If the store is more than 15 days late from the purchase date, you can cancel the order and get back what you paid. This applies if you did not agree with the store on another date.

Steps

Check the purchase date and the delivery date of your order.
Ask the store to cancel the order and return your money.
If the store does not reply, open the Balagh Tejari app.
Tap “New report” and choose “Online store”.
Attach the invoice and order number, then send the report.

Have ready:

Order number
Invoice or payment receipt
Store link
Screenshots of your messages with the store

Apply on the official websiteMinistry of Commercemc.gov.sa

Official sources (3)

mc.gov.saWhat the consumer should do when buying from online storesLast checked: 7 October 2026 mc.gov.saCancelling the contractLast checked: 7 October 2026 mc.gov.saCommercial complaint service guideLast checked: 7 October 2026

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

I paid an online store and my order never came. How do I complain?

Steps

Have ready:

Official sources (3)

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