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My bank charged me a fee I did not agree to. What can I do?

Prepared from the official page

Your bank must get your approval before any fee. Object to your bank first. If it does not fix the problem, complain to the Saudi Central Bank.

Steps

  1. Look at the charge message and your account statement.
  2. Check whether you agreed to this fee before.
  3. Call your bank and file a complaint, and keep its number.
  4. If the bank does not fix the problem, file a complaint on the Saudi Central Bank portal.

Have ready:

  • The charge message or account statement
  • The date and amount of the fee
  • Your complaint number at the bank
Apply on the official website(opens in a new tab)Saudi Central Bank (SAMA)complaints-consumer.sama.gov.sa

Official sources (3)

rulebook.sama.gov.saGuide to Financial Institutions Services FeesLast checked: 7 October 2026(opens in a new tab)rulebook.sama.gov.saFinancial Consumer Protection Principles and RulesLast checked: 7 October 2026(opens in a new tab)sama.gov.saFiling a Complaint Against Financial InstitutionsLast checked: 7 October 2026(opens in a new tab)

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

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