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Money left my account and I did not do it. What should I do?

Prepared from the official page

Call your bank's free number right away. Report the transaction you did not make.

Steps

  1. Call your bank's free number now. This number works 24 hours a day.
  2. Tell them you did not make this transaction. If your card is lost or stolen, tell them that too.
  3. Do not give anyone your PIN or verification code.
  4. Report the fraud to the competent security authorities.
  5. If the bank does not fix the problem, file a complaint on the Saudi Central Bank portal.

Have ready:

  • The date and amount of the transaction
  • The bank's text message about the charge
  • The report number from your bank
Apply on the official website(opens in a new tab)Saudi Central Bank (SAMA)complaints-consumer.sama.gov.sa

Official sources (3)

rulebook.sama.gov.saFinancial Consumer Protection Principles and RulesLast checked: 7 October 2026(opens in a new tab)sama.gov.saSaudi Central Bank: The Purported Fraud IncidentLast checked: 7 October 2026(opens in a new tab)sama.gov.saSaudi Central Bank to Take Urgent Measures to Protect Banking Consumers from Financial FraudLast checked: 7 October 2026(opens in a new tab)

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

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