How do I complain about a taxi, a ride app or a delivery app?

If the company or app does not solve your problem, file a free report with the Transport General Authority through its “Reports and Complaints” service, or call 19929. 1. Complain to the company or app through its contact channels. Delivery apps must handle a complaint within 3 working days and give you a number for it. 2. If it is not solved, go to the TGA website, then “E-Services”, then the “Reports and Complaints” service, and press “Start Service”. 3. Sign in through the Nafath (National Single Sign-On) platform. 4. Fill out the complaint or report form, attach the supporting documents, and press “Submit Form”. 5. Or call TGA on the unified number 19929. 6. In a taxi, you have the right to have the fare meter on from the start of the trip and to pay electronically. In taxi apps, you do not pay the fare if the car breaks down during the trip or the driver refuses to finish it without a valid reason.

TGA complaint: taxi, ride or delivery app

Prepared from the official page

If the company or app does not solve your problem, file a free report with the Transport General Authority through its “Reports and Complaints” service, or call 19929.

Steps

Complain to the company or app through its contact channels. Delivery apps must handle a complaint within 3 working days and give you a number for it.
If it is not solved, go to the TGA website, then “E-Services”, then the “Reports and Complaints” service, and press “Start Service”.
Sign in through the Nafath (National Single Sign-On) platform.
Fill out the complaint or report form, attach the supporting documents, and press “Submit Form”.
Or call TGA on the unified number 19929.
In a taxi, you have the right to have the fare meter on from the start of the trip and to pay electronically. In taxi apps, you do not pay the fare if the car breaks down during the trip or the driver refuses to finish it without a valid reason.

Have ready:

Supporting documents for your complaint
Your complaint number with the delivery app, if you have one

Apply on the official websiteTransport General Authority (TGA)tga.gov.sa

Official sources (7)

tga.gov.saReports and ComplaintsLast checked: 10 October 2026 tga.gov.saContact Us - Beneficiary Care CentreLast checked: 10 October 2026 tga.gov.saExecutive Regulation for the order-delivery activityLast checked: 10 October 2026 tga.gov.saExecutive Regulation for taxi transport and taxi passenger intermediationLast checked: 10 October 2026 tga.gov.saKnow your rights: taxi activityLast checked: 10 October 2026 tga.gov.saEscalated complaints index for parcel delivery companies (Q2 2026)Last checked: 10 October 2026 tga.gov.saLicensed companies directoryLast checked: 10 October 2026

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

TGA complaint: how do I complain about a taxi or a delivery app?

Steps

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Official sources (7)

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TGA complaint: how do I complain about a taxi or a delivery app?

Steps

Have ready:

Official sources (7)

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