Prepared from the official page
You have two choices: another flight, or cancel the booking and get all your money back plus compensation. The compensation depends on when they told you.
Steps
- Ask the airline for other flights.
- If you take another flight, you get no cancellation compensation. But the delay rules apply to the time difference.
- If you cancel the booking, ask for everything you paid, including seat and bag fees.
- Ask the airline for compensation and get the complaint number.
- If the airline does not solve it within 7 days, escalate it to GACA on its website.
Have ready:
- Booking number and ticket number
- Flight number, date and route
- The time the problem happened
- Your complaint number with the airline and its date
