Prepared from the official page
Report it at the airport baggage desk right away. The airline must compensate you if your bag is lost, late or damaged.
Steps
- Before you leave the airport, go to the baggage services desk.
- Report the problem and get the report reference number.
- Ask the airline for compensation and get the complaint number.
- If your bag does not arrive within 21 days, ask for it to be treated as lost.
- If the airline does not solve it within 7 days, escalate it to GACA on its website.
Have ready:
- The baggage report reference number
- Booking number and ticket number
- Flight number, date and route
- Your complaint number with the airline and its date