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How do I complain about an airline?

Prepared from the official page

Complain to the airline first. If it is not solved within 7 days, escalate it to the General Authority of Civil Aviation on its website.

Steps

  1. Complain to the airline within 60 days of the problem.
  2. Keep the complaint number the airline gives you.
  3. If it is not solved within 7 days or you are not happy with the answer, open the 'Airline Complaint' page on the GACA website.
  4. Tap 'Apply Now', then sign in on the official site.
  5. Write what happened and what you want, then send the complaint.

Have ready:

  • Your complaint number with the airline and its date
  • Booking number and ticket number
  • Flight number, date and route
  • The time the problem happened
Apply on the official website(opens in a new tab)General Authority of Civil Aviation (GACA)myeservices.gaca.gov.sa

Official sources (3)

gaca.gov.saKnow Your Rights brochureLast checked: 7 October 2026(opens in a new tab)gaca.gov.saAirline ComplaintLast checked: 7 October 2026(opens in a new tab)gaca.gov.saComplaintsLast checked: 7 October 2026(opens in a new tab)

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

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