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I want to cancel my plan, or the company did not keep to the contract. What do I do?

Prepared from the official page

The company must keep to the contract. Ask it to cancel, or complain to it first. If the problem is not fixed, escalate the complaint to CST.

Steps

  1. Read your contract or your plan details.
  2. Ask to cancel, or file a complaint, through your company's official channels.
  3. If money was taken after the trial period without your consent, say so in the complaint.
  4. Keep the request or complaint number.
  5. If 5 days pass with no fix, escalate the complaint on the CST website.

Have ready:

  • The service contract or plan details
  • The complaint number from the company
  • Bills or payment notices
Apply on the official website(opens in a new tab)Communications, Space & Technology Commission (CST)cst.gov.sa

Official sources (2)

cst.gov.saTelecommunication User Awareness (user rights)Last checked: 7 October 2026(opens in a new tab)cst.gov.saTelecom Complaints EscalationLast checked: 7 October 2026(opens in a new tab)

General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.

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