My phone or internet bill has a wrong charge. How do I dispute it?
Prepared from the official page You have the right to dispute any charge on your bill. Complain to your company first, within 60 days of the bill date.
Steps
- Contact your phone or internet company through its official channels.
- File a complaint about the wrong charge within 60 days of the bill date.
- Keep the complaint number the company gives you.
- If 5 days pass with no fix, escalate the complaint on the CST website.
Have ready:
- The bill
- The complaint number from the company
- Proof of payment, if you have it
Official sources (2)
cst.gov.saTelecommunication User Awareness (user rights)Last checked: 7 October 2026(opens in a new tab)cst.gov.saTelecom Complaints EscalationLast checked: 7 October 2026(opens in a new tab)General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.
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