My internet is slow or the service is down. Where do I complain?
Prepared from the official page Complain to your company first. If the problem is not fixed within 5 days, escalate the complaint to CST.
Steps
- Check the coverage where you are with the "Coverage Maps" service on the CST website.
- File a complaint with your company within 60 days of when the problem started.
- Keep the complaint number the company gives you.
- If 5 days pass with no fix, escalate the complaint on the CST website.
Have ready:
- The complaint number from the company
- The date the problem started
- Any photos or papers that support your complaint
Official sources (2)
cst.gov.saTelecom Complaints EscalationLast checked: 7 October 2026(opens in a new tab)cst.gov.saCoverage MapsLast checked: 7 October 2026(opens in a new tab)General information from official pages, not legal advice. Dalni is an independent service by O AI, not a government website.
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