Prepared from the official page
The labour office unified number is 19911, the contact centre number of the Ministry of Human Resources and Social Development (HRSD). It works Sunday to Thursday, 8 am to 5 pm. Call it for enquiries, help completing services and filing reports. A labour complaint against your employer starts with an amicable settlement request on the ministry's portal.
Steps
- Call 19911 Sunday to Thursday between 8 am and 5 pm. The response time stated on the Contact us page is 3 minutes.
- Have your question written down briefly, and the request number if you already have a request on the ministry's portal.
- For written chat: use Live chat on the Contact us page, Sunday to Thursday, 8 am to 4 pm.
- For deaf and hard-of-hearing people: the sign language channel by video call, Sunday to Thursday, 8 am to 4 pm.
- For a complaint about one of the ministry's services: use the Submit a complaint service on the Contact us page. It is open 24 hours and the stated response time is 5 working days.
- For a dispute with your employer about salary, the contract or your rights: file an amicable settlement request online and for free on the ministry's e-services portal. The steps are on the Dalni amicable settlement page.
- You type your personal details only on the ministry's official channels. Dalni does not ask for your details and does not file anything for you.
Have ready:
- Your question, written down briefly
- The request number, if you already have a request on the ministry's portal
- The employment contract or other proof of the contractual relationship, if your question is about a dispute with your employer
